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Advice on COVID-19 (Coronavirus)

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Buckshaw Retirement Village – Coronavirus Update

Covid Update -21st July

This latest update applies to The Lodge only.

We hope this communication finds you well. We are now pleased that following a review, from today, Tuesday 20th July 2021, there has been an amendment to visiting both inside and outside of The Lodge for our residents.

The UK Government has now lifted many Covid-related restrictions from Monday 19th July, and associated guidance in relation to the lifting of many restrictions, has now been received. July 19 marked a relaxation by the UK Government of Covid restrictions within England, supported by the successful UK Covid vaccination roll out.  The emphasis from Government moves to a position of responsibility being put on individuals and organisations to safely ‘get on with life’, managing effectively the continued threat of Covid.

Visiting in The Lodge

We are very pleased that there will be no restriction on the number of named visitors and the number of visits per resident per week, where the home is out of Covid outbreak, and the visitor returns a negative test. HICA is proud to have maintained safe, high levels of visiting during these challenging times, which we trust our families have valued.  Our motivation is unchanged, and we welcome family and friends of our residents to our care homes in a responsible, safe manner. All visitors will still be required to test, and use the relevant PPE, which may mean scenarios of higher-than-expected footfall and short waiting times to enter the home as the team facilitate this. To this end, we request that visits are still booked in advance, so we can ensure that we are prepared to assist with testing registration and use of PPE. Government guidance of Infection Prevention Control and PPE for care homes has not changed, therefore we are sure you will understand the importance of making our homes safe for everyone. On arrival, to support the Test and Trace systems, we will still need you to complete a form with your name, address and contact details, as previously.

If you are experiencing coronavirus symptoms or have in the last 10 days, or if any member of your household has been in contact with a positive case or has been advised to self-isolate by NHS Test and Trace you should not visit at this time.

Visiting Out of The Lodge

Residents may leave The Lodge, providing it is free of any Covid outbreak, to visit or stay overnight with family or a friend. All visits out of the care home that are not assessed as high risk will be supported, and not subject to advice to self-isolate on return to the care home. Unfortunately, the need to isolate does remain if a stay in hospital is complete.

Where visits out are accompanied by a named visitor, the accompanying visitor will need follow the same testing regime as they would when visiting a care home.

Essential Care Givers

All Residents can nominate an Essential Care Giver, which is a person who will provide a greater degree of personal care or support to maintain the health and wellbeing of a resident.  If you think that your loved one would benefit from this type of visit, you should discuss with The Lodge Manager who will advise on the role and ensure that the appropriate risk assessments are complete. An Essential Care Giver will be required to follow a protocol and risk assessment which will be drawn up by the Lodge staff, Resident ( or advocate)and Essential Care Giver

Essential Care Givers must follow the same testing protocol as the staff, which is LFT testing and PCR testing. Generally, LFT testing is done twice a week and a PCR test is completed at the same time as one of the LFT tests. If The Lodge has an outbreak, Essential Care Givers can still attend and support the Resident. Testing will be increased to a daily regime. Essential Care Givers will be supported to understand the protocols around donning and doffing of PPE, and infection prevention and control guidance.

We once again take this opportunity in thanking you for your understanding and continued support as we go through these difficult times. As always, it is our intention to safely encourage visiting to be as easy as possible, bringing our homes back into the heart of our local communities.

Covid Update – 4th May

We hope this latest communication finds you well. This latest update applies to The Lodge only.

We are very pleased that the government has announced its further continuation of its journey of lifting restrictions. The government made a welcome announcement in March that care home visits could re-commence, and in April extended this to two nominated visitors. We are now pleased that following a review, from today, Tuesday 4th May 2021, there has been an amendment to visiting outside of care homes for our residents.

Updated supplementary guidance has been released by the Department of Health and Social Care over the bank holiday which now allows for residents to leave their care homes, to spend time outdoors, without the need to isolate on their return. The supplementary guidance states that residents should be enabled to leave their care home to spend time outdoors, without subsequent isolation for 14 days, in the following circumstances:

Resident is accompanied by:

  • a member of care home staff or,
  • one or both of their nominated visitors or,
  • their essential care provider (where applicable),

Visits should take place solely outdoors, except for the use of toilet facilities

  • there should be no visits to indoor spaces (public or private)
  • the exception to this is that residents will be able to access polling stations

Visits should not involve the use of public transport

Unfortunately, visits outside of the care home that do not meet the above criteria will still require a period of isolation upon return.

We are very pleased that for several weeks, we have had no residents or staff testing positive for COVID-19 in our care homes, through our continued regular testing regimes.  This is such a relief for everyone and gives us great confidence in the amazing vaccination programme that continues at pace. For reassurance, we continue to be fully enrolled in the Government’s regular testing programme for residents, staff, and visitors. This currently involves multiple tests per week, to give us a clear picture of the COVID-status in our homes and allows us to take swift action if there are any changes

We will continue maintaining opportunities for visiting to take place which is critical for supporting the health and wellbeing of all residents and their relationships with friends and family. We also remain committed to maintaining the infection control measures we have in place in all our services.

All visits must be pre-booked to enable us to manage them safely and ensure the appropriate cleaning and hygiene regimes are in place. This also enables our teams to identify which type of visit is best suited to you and your loved one and to take you through the protocols we have in place to protect everyone involved. If you are showing any symptoms which could indicate coronavirus, please do not travel to the care home as you will not be able to proceed with your visit. We will also publish up to date guidance on our website which can be found at https://www.hica-uk.com/

Visiting Protocols

All visits must be booked in advance by appointment and we can only facilitate a certain number of visits per day for a limited duration to allow us time to effectively clean the area in-between visits (The local service will provide you with further details for these arrangements). If you intend on attending with a child, please let the service know at the time of making the booking, as there are different guidelines for testing and use of personal protective equipment dependent upon age. We thank you for your understanding in regard of this.

All visitors must also complete a simple Health Declaration Form prior to each visit taking place to ensure their safety and the safety of others. If you are attending with a child, we ask that you complete this on their behalf

We will ensure that everyone follows the protocols to support visiting safely in regard to the use of Personal Protective Equipment (PPE), and we will ensure that personal protective equipment is made available to you to support your visit.

All visitors as will be asked to complete a Lateral Flow Device test before entering the home in line with government guidance. Alternatively, you can test yourself at home prior to your visit, but you must be able to provide evidence of this test, which must be complete on the day of your visit. This is a simple test that requires you to have a swab of your mouth and nasal cavity (for a few seconds) If you have any worries about this test then please contract a member of the local team who will hopefully reassure you and support you in enabling this to be completed.

We will still have in place our procedures for visiting outdoors or at windows. If this remains your preferred visiting method, this will continue alongside the face-to-face visits by nominated visitors and we will help you to look at the best options for you to consider visiting your loved one.

We once again take this opportunity in thanking you for your understanding and continued support as we go through these difficult times- we now have some light at the end of the tunnel and look forward to the days when we have visitors back fully into the services.

Covid Update – 12th April

We hope this communication finds you well, despite the current difficult circumstances. We are very pleased that the government has announced its continuation of its journey of lifting restrictions

As you will no doubt have seen, the government have recently announced that some lockdown measures related to the coronavirus (COVID-19) outbreak are starting to be eased. After many months of restrictions, this is a move that we are encouraged by with measured optimism. We, therefore, wanted to let you know how these moves will impact the processes and restrictions that we currently have in place at Buckshaw Retirement Village.

If you are showing any symptoms which could indicate coronavirus, please do not travel to Buckshaw Retirement Village as you will not be able to proceed with your visit.

The Grange

From Monday, 29th March 2021 groups of no more than six individuals were permitted to come together in an outside space observing social distance as necessary. A visitor from a resident’s support bubble (the same reoccurring visitor) can visit in their home and residents can go to visit their support bubble. We will review this in due course as we continue on the road map out of lockdown.

The Senior Management team, including the CEO meet fortnightly with the Buckshaw Management Team to collaborate and share best practice and provide guidance.  We continue to monitor all developments and, unless there is a major shift across the country beforehand, will be reviewing our position on visits again on or around the middle of May. Below we have bullet pointed the changes which come into effect from 12th April 2021

  • Two nominated visitors from a resident’s support bubble may visit. We will need to ask visitors to provide their contact details for track and trace at Reception and we request all visitors continue to come through Reception to complete temperature testing.
  • We strongly recommend your visitors request their own lateral flow tests and complete a test before visiting. Individuals can request up to two per week on the following website link:
  • https://www.gov.uk/government/news/twice-weekly-rapid-testing-to-be-available-to-everyone-in-england
  • Hairdressers and Beauticians to re-open
  • Activities through the Wellbeing (Grange) and Hospitality Coordinators to restart in groups of 6 both inside and outside.
  • Meal in your room with your bubble person can be arranged and pre-ordered (this is a chargeable service). Please ask at the desk for more details.
  • Private cleaners and private hairdressers can complete home visits
  • Communal spaces reopen to 6 or less in the building – Residents only

The Lodge

Visiting Protocols differ at The Lodge as it follows the government guidelines relating to care homes.

From April 12th it is planned that a maximum of 2 nominated visitors may be able to visit their loved one who can either visit together, or separately. If you intend on attending with a child, please let the service know at the time of making the booking, as there are different guidelines for testing and use of personal protective equipment dependent upon age. We thank you for your understanding in regard of this.

All visits must be booked in advance by appointment and we can only facilitate a certain number of visits per day for a limited duration to allow us time to effectively clean the area in-between visits (The staff will provide you with further details for these arrangements). We thank you for your understanding in regard of this, and we will try our best to accommodate your preferred time.

All visitors must also complete a simple Health Declaration Form prior to each visit taking place to ensure their safety and the safety of others.

We will ensure that everyone follows the protocols to support visiting safely in regard to the use of Personal Protective Equipment (PPE), and we will ensure that personal protective equipment is made available to you to support your visit.

All visitors as will be asked to complete a Lateral Flow Device test before entering the home in line with government guidance. This is a simple test that requires you to have a swab of your mouth and nasal cavity (for a few seconds) If you have any worries about this test then please contract a member of the local team who will hopefully reassure you and support you in enabling this to be completed. Once this procedure has been carried out you will have to wait for the test result (usually about 30 mins) and it must come back negative before going into the service.

If you test positive you will be asked to take a PCR test which has a greater level of reliability but needs to be processed in a laboratory. Testing positive will mean unfortunately that any planned visit will not be able to proceed; we of course will support you over the next few days as you await the result of this test and will try to facilitate a remote visit by the use of telephone or internet call.

We will still have in place our procedures for visiting outdoors or at windows. If this remains your preferred visiting method, this will continue alongside the face-to-face visits by nominated visitors and we will help you to look at the best options for you to consider to visit your loved one.

We once again take this opportunity in thanking you for your understanding and continued support as we go through these difficult times- we now have some light at the end of the tunnel and look forward to the days when we have visitors back fully into the services. We remain ever grateful for your continued support and understanding while we all work through this difficult and unsettling time.

If you require further assistance, please do not hesitate to contact the Buckshaw Management Team.

Update – January 5th 2021

Following developments at a national level we have again updated our guidance which comes into effect from January 5th.

As of the 5th January Buckshaw Retirement Village will be following the National Lockdown restrictions and regulations.

For The Grange and The Court we regret to say that we continue to not be able to accept visitors unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care.

We also regret that at The Lodge remains closed to all visitors other than health and social care professionals. We may be able to provide window visits as well as virtual visits. Please contact the The Lodge manager for more information.

This will not affect visits for residents who are end of life, and the service will liaise with you to make appropriate and safe arrangements.

We appreciate that these regulations continue to cause some anxiety but the health and wellbeing of our residents and staff is our highest priority and we are working hard to prevent the spread of the virus within our services.

For more information, please head to the Government’s website.

We thank you for your continued support during these troubling times and wish to assure you that all care will continue as usual.

Residents should continue to follow the latest Government and Public Health England guidance on coronavirus (COVID-19). Visit www.gov.uk

If you live at Buckshaw Retirement Village and have been advised to self-isolate, please let a member of staff know. If you have been advised to self-isolate and you have an appointment booked with our maintenance team, please speak to a member of staff to rearrange the appointment. If a member of staff is not immediately available, please contact Reception on 01772 678700 or 600 internal. We request that residents adhere to social distancing guidelines where possible. Many of our buildings contain multiple households and shared areas, so this will help to reduce the risk of transmission for all residents and staff.

Due to the new government advice we will not be accepting any visitors to The Grange and The Court, unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care.

If you are concerned about any symptoms you may be experiencing, you should visit the NHS 111 website for advice: https://111.nhs.uk/covid-19

Due to the new government National Lockdown restrictions and guidelines we will not be accepting any visitors to The Grange and The Court, unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made. We will be monitoring this situation closely and will keep you updated via this page and our social media sites.

New measures may affect services at The Grange and The Court. Please contact Reception on 01772 678 700 for more details. This section will be updated shortly.

We understand that moving home at this time may bring a number of anxieties and concerns, so this information explains the measures we have put in place to ensure the safety of all parties during the Covid-19 pandemic.

The government amended the coronavirus (Covid-19) regulations to make it clear you can move home if you wish to do so. More information can be found on the Government’s website, just search ‘moving home’.

What you can do to stay safe:

• Wash your hands frequently whilst moving home and take care to stay at least 2 metres
apart from people who are not members of your household.
• Do not view a property or move home if you have symptoms of Covid-19 or if you have
been advised to isolate.
• If you are within the ‘extremely vulnerable’ group, you may wish to seek medical advice
before moving home.
• When physically viewing properties, where possible, you should avoid touching surfaces, wash your hands regularly, and bring your own hand sanitiser.
• When moving between properties, you and those in your household should try to do as much of the packing yourself as you can. Where this is not possible, you should speak to removal firms in advance.
• Where possible, clean your belongings with standard domestic cleaning products before they are handled by others, including removal firms.
• Whilst the removers are in your home, you should ensure any internal doors are open and seek to minimise your contact with the crew, maintaining a distance of at least 2 metres where possible. You should not provide refreshments, but you should make sure they have access to hand washing facilities.

What we will do to keep people safe
• We will monitor social distancing within the service and make sure this is observed wherever possible by all staff, residents and visitors.
• We will ensure staff have access to the appropriate personal protective equipment
(PPE) at all times.
• We will ensure that the property is cleaned prior to any viewings or persons moving in to the property.
• We will ensure that, wherever possible all works are carried out prior to you moving in and all surfaces are cleaned after works are carried out.
• We will carry out a specific Covid-19 risk assessment for your referral to the service, to
identify any risk to you or others before you move in.
• We will help you to plan your move, including choosing the safest route for you to use to bring your belongings to the property and the best time and day for this to happen, to ensure social distancing can be observed.
• We will advise you of the safety measures in place for the service relating to the management of Covid-19. This may mean that certain areas of the building may not currently be open or may have limited accessibility.
• We will ask that new residents self-isolate for 14 days. This means avoiding communal areas where possible and not engaging in contact with other residents. This does not prevent two visitors from your support bubble coming to visit you if they are from the same household or you visiting to your support bubble’s residence. You can leave your apartment and the premises wearing a mask.

If you have any questions about moving into your new home during this time, please do not hesitate to contact the local Management Team, who will be happy to talk through any questions you may have.

Following the latest government guidance to restrict the spread of Covid-19, our Bistros are currently closed. We are no longer serving sit-down meals to residents, but we are offering a delivery to rooms.

Our Reception and Hospitality Team are contacting customers daily to ask for their meal choices. Food delivery will continue to rooms and we will keep you update when anything changes.

For any residents who are unable to leave their apartments due to self-isolation requirements, or other illness or mobility difficulties, our staff can arrange for hot and cold meals to be delivered, either to an apartment front door, or directly to the resident in person, depending on individual care needs.

It’s understandable that not only residents, but communities everywhere will be worried about how their lives are going to be affected over the coming months.
The Government has provided guidance on social distancing for everyone in the UK and how we can all work together to protect older people and vulnerable adults. This includes steps you can take to stay connected with family and friends during this time:

• Draw on support you might have through your friends, family and other networks. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

• Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

The Mental Health Foundation has useful information on how to look after your mental health during the virus outbreak and it can be found on their dedicated website page.
If you are feeling overwhelmed, try talking to your family and friends and sharing how you feel. If you are worried that you may need more help, the following support is available:

Samaritans is available to listen at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult. Call free on 116 123 or visit the Samaritans website.

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text "SHOUT" to 85258 or visit Shout Crisis Text Line

Following information released by the government (4th November) we fully expect the new guidance when released to allow covid-secure visiting in care homes where possible. In light of this, although regular visiting will not be permissible, The Lodge maybe able to provide window visits as well as virtual visits until we have clarity from the guidance. Please contact the Lodge manager for more information.
Exceptions can be made if someone is receiving palliative care. In which case please contact the Lodge on 01772 625 000 to discuss arrangements.

These measures are in place to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made. We will be monitoring this situation closely and will keep you updated via this page and our social media sites.