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Advice on COVID-19 (Coronavirus)

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Buckshaw Retirement Village – Coronavirus Update

Update as of September 22nd 2020

We continue to closely monitor government guidance around coronavirus (COVID-19) and our response as a landlord, care and support provider, and employer. We continue to keep our website updated with changes to our services. Please be assured that the health and safety of residents, their families and our staff remain our priority and we will not make any changes unless a full risk assessment has been carried out.

Due to current government regulations and advice we regret to say that we are no longer accepting visitors to The Grange and the Court, unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care. We will also be unable to accept any visitors to The Lodge although window visits can be allowed. Exceptions can be made if someone is receiving palliative care. In which case please contact the Lodge on 01772 625 000 to discuss arrangements.

Residents and their friends/family should continue to follow the latest Government and Public Health England guidance on coronavirus (COVID-19). Official Government guidance for landlords and tenants can be found in the Ministry of Housing, communities and Local Government documents.

Residents should continue to follow the latest Government and Public Health England guidance on coronavirus (COVID-19). Visit www.gov.uk

If you live at Buckshaw Retirement Village and have been advised to self-isolate, please let a member of staff know. If you have been advised to self-isolate and you have an appointment booked with our maintenance team, please speak to a member of staff to rearrange the appointment. If a member of staff is not immediately available, please contact Reception on 01772 678700 or 600 internal. We request that residents adhere to social distancing guidelines where possible. Many of our buildings contain multiple households and shared areas, so this will help to reduce the risk of transmission for all residents and staff.

Due to the new government advice we will not be accepting any visitors to The Grange and The Court, unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care.

If you are concerned about any symptoms you may be experiencing, you should visit the NHS 111 website for advice: https://111.nhs.uk/covid-19

Due to the new government advice we will not be accepting any visitors to The Grange and The Court, unless they are a part of a resident’s support bubble (limited to 1 person) or are delivering essential care. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made. We will be monitoring this situation closely and will keep you updated via this page and our social media sites.

New measures may affect services at The Grange and The Court. Please contact Reception on 01772 678 700 for more details. This section will be updated shortly.

We understand that moving home at this time may bring a number of anxieties and concerns, so this information explains the measures we have put in place to ensure the safety of all parties during the Covid-19 pandemic.

The government amended the coronavirus (Covid-19) regulations to make it clear you can move home if you wish to do so. More information can be found on the Government’s website, just search ‘moving home’.

What you can do to stay safe:

• Wash your hands frequently whilst moving home and take care to stay at least 2 metres
apart from people who are not members of your household.
• Do not view a property or move home if you have symptoms of Covid-19 or if you have
been advised to isolate.
• If you are within the ‘extremely vulnerable’ group, you may wish to seek medical advice
before moving home.
• When physically viewing properties, where possible, you should avoid touching surfaces, wash your hands regularly, and bring your own hand sanitiser.
• When moving between properties, you and those in your household should try to do as much of the packing yourself as you can. Where this is not possible, you should speak to removal firms in advance.
• Where possible, clean your belongings with standard domestic cleaning products before they are handled by others, including removal firms.
• Whilst the removers are in your home, you should ensure any internal doors are open and seek to minimise your contact with the crew, maintaining a distance of at least 2 metres where possible. You should not provide refreshments, but you should make sure they have access to hand washing facilities.

What we will do to keep people safe
• We will monitor social distancing within the service and make sure this is observed wherever possible by all staff, residents and visitors.
• We will ensure staff have access to the appropriate personal protective equipment
(PPE) at all times.
• We will ensure that the property is cleaned prior to any viewings or persons moving in to the property.
• We will ensure that, wherever possible all works are carried out prior to you moving in and all surfaces are cleaned after works are carried out.
• We will carry out a specific Covid-19 risk assessment for your referral to the service, to
identify any risk to you or others before you move in.
• We will help you to plan your move, including choosing the safest route for you to use to bring your belongings to the property and the best time and day for this to happen, to ensure social distancing can be observed.
• We will advise you of the safety measures in place for the service relating to the management of Covid-19. This may mean that certain areas of the building may not currently be open or may have limited accessibility.
• We will ask that new residents self-isolate for 14 days. This means avoiding communal areas where possible and not engaging in contact with other residents. This does not prevent two visitors from your support bubble coming to visit you if they are from the same household or you visiting to your support bubble’s residence. You can leave your apartment and the premises wearing a mask.

If you have any questions about moving into your new home during this time, please do not hesitate to contact the local Management Team, who will be happy to talk through any questions you may have.

Following the latest government guidance to restrict the spread of Covid-19, our Bistros are currently closed. We are no longer serving sit-down meals to residents, but we are offering a delivery to rooms.

Our Reception and Hospitality Team are contacting customers daily to ask for their meal choices. Food delivery will continue to rooms and we will keep you update when anything changes.

For any residents who are unable to leave their apartments due to self-isolation requirements, or other illness or mobility difficulties, our staff can arrange for hot and cold meals to be delivered, either to an apartment front door, or directly to the resident in person, depending on individual care needs.

It’s understandable that not only residents, but communities everywhere will be worried about how their lives are going to be affected over the coming months.
The Government has provided guidance on social distancing for everyone in the UK and how we can all work together to protect older people and vulnerable adults. This includes steps you can take to stay connected with family and friends during this time:

• Draw on support you might have through your friends, family and other networks. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

• Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

The Mental Health Foundation has useful information on how to look after your mental health during the virus outbreak and it can be found on their dedicated website page.
If you are feeling overwhelmed, try talking to your family and friends and sharing how you feel. If you are worried that you may need more help, the following support is available:

Samaritans is available to listen at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult. Call free on 116 123 or visit the Samaritans website.

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text "SHOUT" to 85258 or visit Shout Crisis Text Line

Due to the new government advice we will not be accepting any visitors to The Lodge although window visits are allowed. Exceptions can be made if someone is receiving palliative care. In which case please contact the Lodge on 01772 625 000 to discuss arrangements.

These measures are in place to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made. We will be monitoring this situation closely and will keep you updated via this page and our social media sites.